Give your guests the best experience with a skilled Property Assistant.
From check-in processes to invoicing; booking amendments to queries; refunds to arranging contractors, much of the admin side of managing serviced accommodation can be outsourced and we offer a variety of packages to suit your needs, from 30 minutes per day* to custom plans for your property portfolio.
*Assistants work between Monday to Friday, 9am to 5 pm UK time, excluding bank holidays.
PRICES EXCLUDING VAT.
How it works:
You choose the number of hours to suit your property portfolio / volume of business.
We assign a Property Assistant to you.
You also get an Account Manager with extensive property management experience.
Your Property Assistant will work during a set timeframe everyday.
What’s included - Booking Management:
Tokeet, Kigo, Booking.com or airbnb management
Cancellations
Payments & Refunds, Invoicing
Amendments
Logistics
Updating calendars
What’s included - Check in and guest support:
Guest KYC (e.g. ID verification) and T&Cs
Supplying codes
Arranging meet and greets
Email / platform support for new or existing clients
Arranging early/late check in
Requesting and dealing with feedback & reviews